Effective Date: 01 February 2025

At Auroki, we aim to deliver your wellness essentials safely, efficiently, and transparently. 

1. Delivery Locations

We currently ship across most serviceable pin codes in India.

Primary operations and dispatch coordination:

• RAINMAKERS WORKSPACE, No. 759, 3rd Floor, Sree Gururaya Mansion, 8th Main Rd, KSRTC Layout, 3rd Phase, J. P. Nagar, Bengaluru, Karnataka 560078

• Inventory at JP Nagar 6th phase, Bengaluru, Karnataka 560078

Some remote areas may experience longer delivery timelines depending on courier availability.

2. Order Processing & Dispatch Timeline

• Orders are typically processed within 24–48 business hours

• Orders placed on Sundays or public holidays are processed on the next working day

• During launches, sales, or festive periods, dispatch timelines may extend slightly

Customers will receive tracking details via email/SMS/WhatsApp once the order is shipped.3. Estimated Delivery Timeline

Estimated delivery timelines after dispatch:

• Metro cities: 2–5 business days

• Tier 2 & Tier 3 cities: 4–7 business days

• Remote locations: 5–10 business days

Delivery timelines are estimates and may vary due to:

• Weather conditions

• Courier partner delays

• Regional restrictions

• High-demand periods

4. Shipping Charges

• Shipping charges are included in product pricing unless otherwise stated

• No separate shipping charges for standard delivery across India

5. Delivery Attempts

Courier partners generally make:

• 2–3 delivery attempts before returning the package

Customers are requested to provide accurate address and contact details to avoid failed deliveries.

6. Damaged Shipments

If the package appears visibly damaged:

• Please record an unboxing video

• Contact support within 48 hours of delivery

This helps us investigate and resolve issues faster.