Effective Date: 01 February 2025

Welcome to Auroki. At Auroki, we are committed to delivering premium, science-backed nutraceuticals with complete transparency, quality assurance, and customer trust. We understand that health products require careful handling and safety standards, and our policies are designed accordingly.

Returns Eligibility 

Due to the nature of nutraceutical and consumable health products, we are unable to accept returns once products have been opened, used, or tampered with.

However, returns or replacements may be accepted under the following conditions:

• Product received is damaged during transit

• Wrong product delivered

• Product seal is broken upon delivery

• Product is expired at the time of delivery

• Package is missing items

To request a return or replacement, customers must contact us within 48 hours of delivery with:

• Order ID

• Clear photos/videos of the product and outer packaging

• Description of the issue

Requests can be submitted via:

• Email: support@auroki.in

• WhatsApp Customer Support

Non-Returnable Items

The following items are non-returnable:

• Opened or used products

• Products purchased during clearance or special sale campaigns

• Subscription orders after dispatch

• Products damaged due to misuse or improper storage by the customer

Replacement Policy

If your claim is verified and approved:

• A replacement product may be shipped at no additional cost, or

• A refund may be processed based on the situation

Auroki reserves the right to verify claims before approval.

Refund Process

Approved refunds will be processed to the original payment method within:

• 5–10 business days for prepaid orders

• 7–12 business days depending on bank/payment gateway processing timelines

Cash-on-Delivery charges, if any, are non-refundable.

Order Cancellation

Orders can be cancelled:

• Before dispatch without any charges

• After dispatch, cancellation may not be possible

To request cancellation:

• Email support@auroki.com immediately with your Order ID

Refunds for successful cancellations are generally processed within 5–7 business days.

Cancellation Before Dispatch

Customers may cancel orders before dispatch for a full refund.

Cancellation After Dispatch

Once an order has been dispatched, cancellation requests may not be accepted because nutraceutical products fall under consumable health and wellness products.

Failed Delivery / RTO (Return to Origin)

If an order is returned due to:

• Incorrect address

• Unreachable customer

• Repeated failed delivery attempts

Auroki may:

• Reattempt delivery (additional charges may apply), or

• Issue a partial refund after deducting shipping/logistics costs

Quality & Safety Commitment

Every Auroki product is:

• Manufactured in certified facilities

• Quality tested for purity and safety

• Carefully packaged to maintain product integrity

• Designed with transparent ingredient disclosure and science-backed formulations

Because our products are consumed for health and wellness purposes, we prioritize customer safety and hygiene above all else.